Service Advisor
Position Overview:
At Clarington Hyundai, the Service Advisor plays a vital role in delivering exceptional service experiences to our growing customer base. This position is responsible for managing incoming and outgoing communications within the service department, maintaining accurate documentation, and ensuring every customer interaction is handled with professionalism and care.
What You'll Do:
- Greet customers in a friendly, professional manner and answer questions about services, costs, and repair timelines.
- Listen to customer descriptions of symptoms and provide detailed estimates for necessary repairs and maintenance.
- Relay customer concerns and repair descriptions to technicians and coordinate the workflow to ensure timely completion of services.
- Prepare, maintain, and accurately document all details regarding repair orders and the customers visit.
- Maintain rapport with customers by arranging transportation when needed and providing proactive communication before, during, and after service to ensure satisfaction and address any concerns or questions.
- Advise customers on recommended maintenance, upselling beneficial services or products, and clearly explaining technical issues and service options to support informed decisions.
- Maintain customer satisfaction scores (CSI) as set out in the Service Advisor pay plan.
- Support the dealership by performing other tasks as assigned.