COVID-19 Updates

 

To Our Valued Customers:

Updated May 4, 2020

We are happy to be open and ready to serve our customers and community!

Sales:

Our showroom and test drives are available by appointment and our virtual showroom and Live chat is available outside of these hours: Monday to Friday 9am to 6pm and Saturday 9am to 5pm

Service:

Service and maintenance is available by appointment: Monday to Friday 9am to 5pm

Health and Safety Precautions

We have implemented numerous measures to ensure the health and safety of our customers and employees. These processes are evaluated frequently and are updated based on the recommendations of government and health agencies and include:

  • The showroom has been arranged to ensure physical distance and floor decals have been placed to ensure at least 2 meters is maintained between visitors and employees. Plexiglass shields are installed where distance is not possible
  • Facility sanitization has been enhanced and is frequent
  • Hand sanitizer is located at all entrances and high traffic areas
  • Customers and employees are encouraged to wear masks
  • Sales appointments are staggered to ensure physical distancing and are limited to two members per family
  • Test drive vehicles are thoroughly sanitized after each test drive
  • Virtual communication is encouraged through every step of the process to minimize time spent face-to-face
  • The Service Department has contactless drop-off/pick-up and payment to minimize face-to-face time
  • Customer vehicles are sanitized after service is complete including keys, door handles, seat adjusters, touchscreens and controls, wipers and indicators, cup holders and trunk handle
  • Employees have been trained on best practices for slowing the spread of the virus including hand hygiene and the correct use of PPE and physical distancing 
  • Shifts and store hours have been modified
  • Employees who are unwell are to remain home and contact Public Health for instructions. Customers are asked to reschedule their appointment if they have symptoms or have been exposed to the virus